Returns / Refund Policy
1. We do not accept any requests for cancellations, returns or refund. Goods once sold will not be replaced or returned under any circumstances. No refunds will be made under any condition (except as per clause 1.1)
1.1 Asiann Organics reserves the right to cancel the order at its discretion, under the following circumstances : after receipt of confirmed order, due to any unforeseeable circumstances in-case the delivery of goods cannot be made wholly due any constraint pertaining to the order, product / service, terms and conditions, limited / Non availability of certain parts or delivery services or other reasons
1.2 Asiann Organics shall refund you in case the order is cancelled as per above clause 1.1. The funds received for that order shall be refunded via the same means thru which the funds were credited to Asiann Organics acquiring bank account or by using authorized online payment gateway service provider. The funds shall be refunded within 15 working days.
Asiann Organics shall refund you in case the order is cancelled as per above clause 1.1. Asiann Organics returns / refund terms are as following:
- Products must be returned in a good condition to be eligible for returns/refunds.
- Customers need to raise an alert with us within 24 days hours the date of delivery for being eligible for the return.
- Returns must be done by the customer
- Asiann Organics retains the rights to examine whether the product returned is defective / damaged and based on the verification Asiann Organics will either resend/replace the product to the customer.
- Customer will have to bear the delivery & service charges for the replaced product.
- If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer.
- Customers have to check the products as per this bill at the time of delivery and notify Asiann Organics immediately about missing / incorrect products. Any complaints received after 24 hours of delivery will not be accepted.
- In the event that a product is quoted at an incorrect price or with incorrect information due to an error in pricing or product information, Asiann Organics may, at its discretion, either contact the customer for instructions or cancel the order and notify customer of such cancellation. In such cases Asiann Organics will refund the charged amount to the customer (only for which the payment is already received).
Disclaimer: Asiann Organics reserves the right to change this policy at any time without prior notice